Frequently Asked Questions (FAQ)
We are here to assist your business. Below, we have provided a list of frequently asked questions for your convenience. If you are interested in speaking with one of our representatives in more detail, please contact us by clicking here
How much does it cost?
We offer several pricing options to accommodate businesses of all sizes. We have a subscription based model, which allows you to pay a monthly fee to use the service. Or, we license our software to larger businesses for payment on a per-transaction basis..
How much technical expertise is required?
Using our system is simple. General computer knowledge is a plus, but we have found that most users capable of sending email, surfing the internet, and creating a document can handle our software.
How long does it take to get setup?
Depending on your requirements, setup can take anywhere from a few days to a few weeks.
How do you handle training?
Our staff will train as many individuals as necessary as a value-added service. We can train via telephone, web conference, or even fly to you in person, if necessary.
Do I need any special hardware or software?
Our software does not require any special hardware or software to operate. You simply need a computer with high-speed Internet access to connect to the system.
Is the software easy to use?
All of our software solutions are hosted applications with an easy-to-use web-based administration system. Our solutions are accessible from any computer with an Internet connection. No software, hardware, or advanced technical knowledge is required to utilize our hosted applications.
Is there a cost for new releases of the software?
Since we opened our doors in 1999, our staff has consistently produced, enhanced, and adapted our various software tools for a number of companies providing a wide array of services in the tour industry. We work closely with our clients to provide the most effective and affordable solutions to increase sales and reduce costs. All clients receive the benefit of all software enhancements at no additional charge.
What type of data centers does ReserveXL utilize?
Our ASP (application service provider) hosting model provides our on-the-go clients with the best solution for the tour industry. All of our software packages are hosted in our data centers, allowing you to access your data and processing systems from anywhere in the world. All of our data centers are located in California and the Pacific Northwest. With dual OC-48 connectivity and multiple OC-3's, we have plenty of connectivity to support our applications, and more importantly, your business. We provide 24-hour emergency technical assistance, and our knowledgeable staff is always happy to assist. ReserveXL’s parent company, Alcatraz Media, Inc., has established affiliate relationships with a number of leading network service providers. The network facilities include 15,000 square feet of raised floor space in a 28,000 square foot building. In addition to hosting our hardware and applications on this network, we are able to provide our clients with everything from shared hosting packages, to full blown co-located rack mounts. The network operations centers are located in Marin County, California and San Jose, California (Silicon Valley). The network center is built to “N+2” fault tolerant standards, which means there are two back-ups for each critical component. For example, all power system components, such as Uninterruptible Power Supplies (UPS), must be taken off-line periodically for maintenance and re-certification (often for a day or more). If a UPS is offline for service and another UPS system fails, with an “N+2” fault-tolerant system there will still be enough UPS systems to keep the facility up and running. With many data centers, the facility power would be lost or compromised in such a scenario.
A fault-tolerant, fully optical, multi-Gigabit network fabric is employed, with fiber connections directly into each server cabinet.
What type of technical support does ReserveXL provide?
We provide 24/7 email technical assistance. Our clients are provided with additional access to our 24-hour telephone support line for emergencies.